Mrs Susan Burn
Member Status: Registrant
Member No: HYP14-01154
Location: Heddon-on-the-Wall
“I always like to look on the optimistic side of life, but I am realistic enough to know that life is a complex matter.”
The above quote from Walt Disney sums up my take on life and my attitude towards it!
Providing an excellent client experience is at the heart of what I do, and as we all have different experiences, requirements, needs and circumstances, it's essential to me to understand things from your perspective. This enables us to jointly explore options and ideas to ensure the best possible solution for you. After all, for the support I offer to be most effective, you need to feel that you are really listened to and involved in whatever we do!
My aim is to encourage growth and learning whilst empowering you to reach, and maintain, your objectives. Therefore, although people describe me as supportive, encouraging, positive, pragmatic, non-judgemental, I will also challenge you to help shift your mindset.