In this section the Society gives details of the outcomes of any complaints made against members.
- There is a summary of the complaint
- The member's details
- The outcome of the investigation
- The details of sanctions imposed
- Details of suspension of membership
- Details of termination of membership
The Society’s complaints procedures seek to be open, transparent and proportionate. Sanctions issued by either the Assessment Panel or by the Independent Complaints Panel following a complaints hearing will be published on the Society’s website
The publication of such decisions provides information about the standards expected of registrants (and members); assists clients to make informed choices, and helps to maintain public confidence in the Accredited Register programme.
We aim to strike a balance and consider the rights of both clients and registrants and take account of the risk of any harm that may arise from the disclosure or non-disclosure of information
Details of sanctions will appear as an annotation to a registrant’s online register entry. In addition, an outline of the case will be placed on the ‘Outcomes of Complaints’ section of the website. A note of the complaint will be added to the member’s file.
Upon completion of the sanction, the Society will change the online register entry to reflect that the sanction has been met. The Society will display the “Sanction Met” annotation and the outline of the case under Outcomes of Complaints section for a further period of 6 months after completion of sanction. The members file will be updated.
If a sanction is not met, the Society will change the online register entry to “Sanction Not Met” and information on Outcomes of Complaint will be published on the Society website for a period of five years.
In cases where a member is removed from the register, or accepts Voluntary Removal following a panel hearing, the published decision will remain on the website for a period of five years.
If there is no sanction then no information will be published on the Society's website.